In 1995 I purchased furniture from Dominion, a furniture store in
Arlington, Virginia. It was my understanding that Dominion financed the
purchase, with no payments or interests for the first six months. After
six months I received no statement. I called Dominion to inquire. I
was told it was being looked into, but no one called back.
I then went
to the store to inquire. At the time I even purchased another piece of
furniture. Again, I was told the matter was being investigated. Months
went by. I received a phone call on a Sunday night from an extremely
rude and abusive person who said she was with Household Retail and said I was delinquent on my account. My first reaction was "what account"?
Because I had never heard of Household Retail and did not associate it
with Dominion Furniture. This woman was so rude and abrasive that I
requested to speak to her supervisor. She would not let me speak to her
supervisor nor would she give me the supervisor's name, nor would she
give me a phone number. She accused me of moving and not leaving
forwarding address in order to get out of payment.
At the time I
purchased the furniture I was living at one address, but I had the
furniture delivered to the new address. The store had that new address
since 1. they delivered furniture there and 2. I made an additional
purchase while living at that address.
This abusive woman said I received no statement from them because of my move and I owed principal, interest and penalties. I ended up paying the principal and interest, but paid no penalties. I never heard from them again.
The next time the name Household Retail came up was when I attempted to get financing for a house and was told my credit was not good because of an $1100 delinquency with Household Retail.
I would like to bring a response from you to my lender that documents
the problems consumers have had with Household Retail Services.