I have a serious problem with HRS...I saw your site on the web and I have a story for you. I purchased a motorcycle last May (01), using HRS. I bought it at a used motorcycle store called Tonys Cycles, which is now out of business for selling stolen motorcycles. The bike I purchased was a 1999 Kawasaki ZX6-R.
I put $2000 cash down on the bike and financed the remaining $5000 through HRS using the Rev Charge card. To make a long story short, I never recieved any information to actually prove that the bike was in my name so I could get the bike insured or to change the registration over in my name and to get the registration renewed. In the state of Texas it is required by law for the lein holder to provide a non-negotiable title to the buyer so such changes can be made.
I called every month or so asking for such documents and every month they told me to get it from the bike and I told him I would have to find out what was going on with the bike before I would let him have it. I was beginning to suspect that the bike I had was in fact stolen. I called HRS the very next morning and spent hours on the phone with them, not even counting the number of times the woman incharge of my account hung up on me.
I flatly asked who had the title on my bike and she told me that HRS didn't have it in their posession either. She finally told me that the reason that they could not send me a non-nrgotiable title was because they didn't have the title to begin with. After that was finally drug out she said that they would have to take that remaning balance off my credit and it would be like the purchace never happened.
How could they charge me for a bike that I would never hold the title to. In this light, I told her that I would gladly let the collector come and pick up the bike. The next day he came and got the bike and I called HRS again to confirm that they woul threatening to charge-off the remaining balance from the sale.
I am 21 years old, recently married to a man in the ARMY. We aren't poor, but we certainly aren't well off and can't even begin to afford a lawyer to fix this whole mess. They have screwed me up so badly that not even having one car payed off and another that I have payed FLAWLESSLY on for over a year can make my credit look decent. Can you please help me?