I have had some recent problems with Household Bank and their handling of my CompUSA card. They never changed my address correctly, I went late (less than 30 days), they cancelled my card (hurt my credit) and although they provide an online payment website, I can't use it because my account is closed

I saw the post called "supervisor didn't have a clue" and it sounds so familiar. Is this a trend? Do they do this on purpose? How much are they making from this scam, and does CompUSA get part of it?