Best Buy late fees not removed as told by HSBC

IM in Georgia said: “Best Buy account, 2 days I had a two day late payment in January 2008. I was attached late fees for 3 mos. after being told they would be removed. I had $39.00 month fees for 4 mos. before I realized it. I was reported to the credit bureau. I have been with this account for years, no one will listen and say I am wrong. The company says I should be monitoring my account everyday online when the whole point is I was told these fees would be removed and was penalized unfairly because of these late fees and my credit score has dropped 55 points. Please let me know who I might contact.”