Customer finds HSBC error on credit report

CS in Arkansas said: “I recently signed up to view my credit report online and I noticed that one of the debtors listed was from a HSBC RS stating I had an overdue balance of $1382.00 from acct. #5510001XXXX. Of course this raises a concern to me because I only have one HSBC credit card but my balance is only $500.00 on that.

I don’t own another HSBC card with the above acct mentioned. It worries me that my credit score has dropped due to this report. I wanted to make sure this is not an identity theft. Is this something I need to be concerned about? How can I correct this problem when I didn’t know there was an issue?

Thank you for your time. I do appreciate a quick response in this matter.”