Disputed charge on Orchard Bank card not investigated

WC in Pennsylvania said: “I have been at odds with Orchard Bank (HSBC Card Services) for over seven months now about a bogus charge, but they refuse to look at the true facts and keep stone-walling me. I requested to appeal to a higher authority for review of the facts, BUT HSBC will not furnish me with any address to do this, no matter how much I plead for this.

I have over six letters from them stating they can’t contact who they paid the money to. When I call and speak to Customer Service Representative about the issue, after several minutes of questions and answers, especially when they get stuck for answers, they conveniently disconnect our phone connection line.

This has happened four times now. I need a higher authority to look at the facts from both sides.”