HSBC can’t track payments since local office shut down

RM in California said: “Beneficial Finance and HSBC is saying that I am late on my payments and I am not. I used to take my payments to the office in our town or the neighboring town to pay then they closed and didnt tell anyone.

I have since been fighting with HSBC about my payment date which we had moved to the end of the month because I get paid once a month.

HSBC keeps insisting that our payment is due on the sixtenth which is what it was moved from to the end of the month. Ever since HSBC has closed local Beneficial FInance and HFC offices they have no customer service at all, and getting things resolved is hard.

In addition I am getting tired of the arguing with HSBC on the phone. I also know I have made all of my payments.”