It seems HSBC Finance has debited customers accounts more than once – up to three times according to some customers. HSBC Finance, formerly predatory lender Household International, attributed the problem to a computer glitch. The explanations says little, but some customers are saying a lot. One customer said he went online to pay bills and noticed his balance was much lower than he expected. According to one radio website the man’s $400 payment was debited three times. Happy holidays could be ruined for some, as many HSBC Finance customers are sub-prime, thus they do not have a lot in checking in the first place.
There is no word on how HSBC will compensate customers overdrawn or otherwise effected by the mistake