HSBC sends insured account to collections instead

MS in Georgia said: “I have an unsecured loan with HFC now Beneficial since 8/2007. I also have insurance on the account. I filed an online claim in 7/09 and have had an absolute nightmare of a time dealing with them in getting any info in regards to my claim.

Currently they are showing 4 account numbers when I only have 1 loan and have always had 1 loan. Until just this week, I have never received any responses to repeated phone messages I have left. I have been hung up on, threatened by a collection agency and referred to 6 different departments.

I have been told at each different department that I am calling the wrong department and that I need to figure out what my account number is before anyone can talk to me. They should know this info. A collection agency calls me day and night in reference to an account number that I do not recognize.

The only thing that is consistant is that I am told that I don’t have insurance on any of the accounts when I am looking at the documents right now.

I really need some help with this as I have spent HOURS and HOURS on the evening and weekends trying to get some answers and work out a resolution.

If someone from your group would contact me to help me in the right direction, I would greatly appreciate it.”