SW in Virginia said: “Household Finance (aka) beneficial hold or held our mortgage. In Dec 2008 we put in a request to have our Payment date moved from the 15t of the month to the first of the month. An agreement, over the phone, was made, paper work was signed, and a check for the interest of $432.00 for interest was written.
However Household finance did not live up to the agreement, took out the payment from our checking account on the original date causing us an unexpected $750 overdraft fees from our checking account and the written check was not cashed until 30 days after the date it was written. Being in a financial crunch this hurt.
My wife took a 20% pay cut and this combined with other financial situations caused us to get behind in payments, frequent calls and becuase my wife was the primary lendee on the mortgage, Household mortgage refused to talk to me without a faxed permission slip from my wife, which when given did no good.
No contact at Houseold ever gave us the same story on resolving this problem.
As of this date March 21, 2010 the house is scheduled for foreclose auction on April 1, 2010..They refused a deed in lieu. Wonder who the April Fool is in this situation, as the economy has decreased the value of the home.”