No title for 5 years and HSBC fax machine is broken

CM in Texas said: “I paid off my vehicle loan in January 2006. It is now 2010 and HSBC still refuses to issue my title or even a statement showing the account has been paid in full. Today I just received another excuse in that their fax machine has been broken. I guess their mailing address is broken as well. It has been one excuse or another. What is their problem?”