Fact Checker — PK in Washington said this recently: “My Best Buy account previous balance was $532.47. My latest bill shows interest charged of 344.66 raising the bill to $827.13. What is this? I haven’t bought anything for quite some time. I was also charged $25.00 for a late payment reversal even though the payment was not late.”
GC in Kentucky said: “HSBC changed the terms of my 30-year fixed home mortgage, to an adjustable rate mortgage in 2001, and refused to modify or make it right. I have all supporting documents from foreclosure in April of 2011.”
John in Lousianna recently sent this complaint about HSBC. He said “Since we refinanced our house in 2006 with HFC, it has been nothing but a complete nightmare. We have been WAY overcharged on “ancillary fees” and “late fees”. At times I have spent nearly two hours at a time on the phone with HFC trying to resolve their errors, and on the phone they admit they see their error. But when I ask for an updated written accounting of our account, the errors are still there.
Todays featured complaint about HSBC is from Ray in New York. He said “In July 2011 my card was rejected when I presented it for payment at retail store. I immediately contacted HSBC to see what problem was, and was told my account was in arrears. I do online banking thru my credit union and checked to verify that payment had been made, and was informed that indeed they had issued a check for HSBC – which HSBC maintained they had not received.
AS in Maryland said: “I lost my job back in September 2008 and subsequently fell back on my mortgage payments. HSBC refused to modify my 12.375% second mortgage. I subsequently started making payments and HSBC applied those payments to the prior months I misssed and reported both the months I missed and the months I paid as delinquent. Due to this delinquency, I am currently unable to secure a vehicle loan I am desperately in need of. HSBC refused to remove those late payments.”