HSBC changed fixed mortgage to adjustable, then forecloses

January 5, 2012 – 3:14 pm

GC in Kentucky said: “HSBC changed the terms of my 30-year fixed home mortgage, to an adjustable rate mortgage in 2001, and refused to modify or make it right. I have all supporting documents from foreclosure in April of 2011.”

By Timothy Blake | Posted in Mortgage Issues | Tagged , | Comments (2)

HSBC and HFC keep homeowners insurance money

December 14, 2011 – 9:36 am

John in Lousianna recently sent this complaint about HSBC. He said “Since we refinanced our house in 2006 with HFC, it has been nothing but a complete nightmare. We have been WAY overcharged on “ancillary fees” and “late fees”. At times I have spent nearly two hours at a time on the phone with HFC trying to resolve their errors, and on the phone they admit they see their error. But when I ask for an updated written accounting of our account, the errors are still there.

By Timothy Blake | Posted in Documentation Issues | Tagged , , , , , | Comments Off

Today’s 5 Complaints from real HSBC customers

November 29, 2011 – 9:22 am

AS in Maryland said: “I lost my job back in September 2008 and subsequently fell back on my mortgage payments. HSBC refused to modify my 12.375% second mortgage. I subsequently started making payments and HSBC applied those payments to the prior months I misssed and reported both the months I missed and the months I paid as delinquent. Due to this delinquency, I am currently unable to secure a vehicle loan I am desperately in need of. HSBC refused to remove those late payments.”

By Timothy Blake | Posted in General Issues | Tagged , , , , , , , , , , , | Comments (3)

Best Buy card credit limit reduced without notice

November 28, 2011 – 12:10 pm

CN in Nevada said: “I signed up for the Best Buy Rewards Program and was issued a card backed by HSBC. My family purchased laptops from the store using the card which had a $1400 limit. We made all the payments early.

By Timothy Blake | Posted in Merchant Issues | Tagged , , , | Comments Off