HSBC and HFC keep homeowners insurance money

John in Lousianna recently sent this complaint about HSBC. He said “Since we refinanced our house in 2006 with HFC, it has been nothing but a complete nightmare. We have been WAY overcharged on “ancillary fees” and “late fees”. At times I have spent nearly two hours at a time on the phone with HFC trying to resolve their errors, and on the phone they admit they see their error. But when I ask for an updated written accounting of our account, the errors are still there.

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Today’s 5 Complaints from real HSBC customers

AS in Maryland said: “I lost my job back in September 2008 and subsequently fell back on my mortgage payments. HSBC refused to modify my 12.375% second mortgage. I subsequently started making payments and HSBC applied those payments to the prior months I misssed and reported both the months I missed and the months I paid as delinquent. Due to this delinquency, I am currently unable to secure a vehicle loan I am desperately in need of. HSBC refused to remove those late payments.”

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