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PH in Texas said: “This copy of my fax to HSBC Discover Corporate – it says it better than I can repeat. This is just one instance. It has been repeated several times over the past 6 months.
I spoke with HSBC customer representative last night following the receipt of yet another collection notice stating past due payment, when a payment is not yet due. Please see attached fax document that was sent to HSBC on 1/9.
As I explained to the rep last night, I was given a number as a fax number to Monetary Research to file my complaint of your wrongful handling of my account and the harassment I have been facing from HSBC. The rep states no one has ever received anything and she does not see anything in my file that notes I have made this complaint. I have a phone log at work where I am called by HSBC and no one identified themselves, calling two to three times a day after I asked not to be contacted at work, they just hang up.
My employer, a state institution, has these phone records and the number tracks back to HSBC. In addition, I have been called at least 3 times a week after already doing everything that HSBC has asked me to do, and I have told them that. Yet you still want me to make another payment on my account as I am still owing $166 in late payment. I am not late.
My next payment is not due until 1/24/09. You have placed my checking account information with another customers account information and released that into the system violating the Fair Credit Act for protection of my information.
You have harassed me and intentionally given me wrong numbers so that my complaint cannot be addressed so you can charge me more fees and higher interest . You have refused to correct credit bureau reports after repeated requests.
I have documents that prove this. I am not late, I do not owe you all of these fees and I want them reversed now, I want my account and credit reports corrected with the accurate and proper information, that this is disputed debt and I want the harassment to cease and desist immediately. First off, I do not owe all of the fees.
HSBC Third party changed the account number input to make my payment initially per your own web site, a copy of which I have, then you return the check and charge me late fee, NSF fee and overlimit fee because of your fees. Then when your agent calls me on a Sunday afternoon on1/4/09 I give him all the same information, he assures me that he will take care of it and takes my information and places my checking account information on another HSBC Discover customers account and deposits my payment into their account.
To make matters worse, your agent Rosalie insisted I was lying that I had not talked to anyone on 1/4/09 and that there was no record of any payment. therefore I could not have called. I asked to speak to the supervisor and Rosalie hangs up on me. I am then called 2 hours later by Christina, Emp IS I-2640, the first person with any sense. She gives me a phone number of 818-384-4952 to fax my proof to Monetary research. It is a telephone line.
I contacted HSBC customer service and am given the fax# of 1-800-355-4399 and I fax my proof on 1/9/09 at 15:42 hrs military time (Proof of fax attached).”
Editors Note: HSBC has also issued credit cards processed through the Discover Network, and branded with the Discover logo, since its acquisition of card issuer Metris in late 2005. Metris had originally signed an agreement with Discover in September 2005, only three months prior to the HSBC acquisition.
This article, About the HSBC Discover Card – see editors note, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
We use Thomson Reuters News Service Calais in all production material but are not associated with Thomson Reuters, banks, or financial institutions in any way.
