Category Archives: Documentation Issues

HSBC refuses payment, forces updated contact information

LM in California says:  “My experience with HSBC has been horrible.  They refused to take my payments stating that they needed paperwork confirming my new contact information before they would process my payment.  Even when I paid off the card in full because I was upset over this they still refused to cancel my cardContinue Reading

HSBC debt cancellation fee hits Best Buy customer

RC in Michigan says:  “I purchased Best Buy merchandise and was hit with the Debt Cancellation Fee.  I specifically declined that yet I was charged anyway.  I am hitting brick walls everywhere I go in trying to get information on obtaining backup information to “prove” I signed up for it.  I so Angry, it isContinue Reading

Regional director of HFC contacts HSBC customer

TR in Colorado reports: “My husband and I were involved with the class action against Household. Upon discovering what a crooked deal we were put in with our mortgage, we contacted ACORN. We also did an interview with a consumer reporter in our city. Shortly after the TV interview, I was contacted by the RegionalContinue Reading

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