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HSBC is cutting back in the U.S. after its 2003 purchase of Household International Inc. required it to set aside more than $65 billion for bad loans

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No Statement Received After Account Paid

From T.B. in South Carolina After my interest rate was raised by 5 percentage points, I decided to transfer my balance to my much nicer credit union card. I watched my balance online until the transfer was completed and then paid the remaining 8 dollars on the acct. I assumed [...]

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Due Date Changed Resulting in Late Payments

From L.G. in Texas I have an account with HSBC for the roomstore. I always paid on time, I had no interest for a 3 years. I always paid on the same date. They changed my due date suddenly without notifying me…so I had two late payments. I pay online [...]

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Card Offer Sent to Online Identity

From G. in Nashville, Tennessee I recently received a credit card offer from HSBC to my home mailing address, but instead of my name, the junk mail had the screen name that I use with my Yahoo account. This indicates that HSBC uses illegally obtained address lists for their promotional [...]

23 December
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HSBC online payment website complaints continue

BD in Virginia said: “I am able to review my account information on-line but cannot make a payment on-line or change profile to update information. Therefore, we have to call to make payments and be charged a $15.00 fee. Although, I have sent a letter and called requesting statements be [...]

16 April
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HSBC changes username and password so payment is late

CW in Wisconsin said: “I went online to pay my bill and my password and username was changed. I have them both written down in my Franklin and I wasn’t allowed to make a payment, I am out of town so I will be late. Also I could not reset [...]