HSBC online payment website complaints continue

BD in Virginia said: “I am able to review my account information on-line but cannot make a payment on-line or change profile to update information. Therefore, we have to call to make payments and be charged a $15.00 fee. Although, I have sent a letter and called requesting statements be sent to a new address and new e-mail address, this has not been updated. I have not received a statement in over 6 months and cannot make payments on-line.”