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MS in New York said: “James Boulton, HSBC UK marketing director JUST RESIGNED. If he was responsible for the HSBC so-called “PLUS ACCOUNT” then I am delighted that he’s gone. Let me please explain. This all hinged upon HSBC sham offer to PLUS CUSTOMERS.
?Worldwide cash withdrawals free of ATM transaction fees from HSBC.?
HSBC illegally removed money from my PLUS ACCOUNT in defiance of the Advertising Standards Authority adjudication 29th August 2007 and they have fought with me, using the skills of four HSBC managers for 14 months and thousands of words. This is just about a refund initially due to me of less than £200.
Having received their “Final Response letter” totally denying my claim, HSBC suggests that you give up or I take the matter to the Financial Ombudsman Service.
Now that’s a joke, a further nine months of wasted time going to a QUANGO that is part funded by the very bank you are complaining about. You think that an Ombudsman will deal quickly and justly with your complaint, wrong.
Months of waiting then you get a so-called ?adjudicator? (not to be confused with the word Ombudsman), appointed to your case, who in my case, will pass to you the first offer from the offending bank for about £60 less than I was claiming ten months earlier.
I think the message from HSBC is if your bank rips you off; assuming that you are a bit simple or too trusting anyway that you would sign up to their PLUS account costing £12.95 month with a 12 month lock-in period.
Plus customers shouldn’t complain; you’d be made to run the gauntlet. HSBC is the largest bank in the UK and clearly believe that they are above the law. I have sent a complaint to the Office of Fair Trading and to my Member of Parliament.
If you know of scams PLEASE now is the time to “whistle blow”
Editor’s Note: For American readers QUANGO is defined as follows:
Quango or qango is an acronym (variously spelt out as QUAsi Non-Governmental Organisation, QUasi-Autonomous Non-Governmental Organisation, and QUasi-Autonomous National Government Organisation) used notably in the United Kingdom but also in Australia, Ireland and elsewhere to label colloquially an organisation to which government has devolved power.
HSBC’s James Boulton resigned on February 20, 2009 (yesterday)
This article, Customer delighted as HSBC’s James Boulton resigns, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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