SC, no location given, said “What we have here is a catastrophic service failure by your company. I applied by telephone for the 2% cash back HSBC credit card. The gentleman who took my information confirmed that I was applying for the 2% rebate card. I was informed online and by telephone that my application had been approved.

I received the card and immediately made more than $700 in charges. Thereafter, I received a letter indicating that the card you sent had only a 1% rebate. On September 19, I sent you an email setting forth the foregoing facts and requested rectification of your error.

The following day, I received an email response stating we are unable to handle your request through email and telling me to call you.

On September 21 after extended wait time, I spoke with Teri of your Customer Service at 888-385-8916 who eventually transferred me to Bill at 800-944-0076 who explained he couldn’t help and transferred me back to Ahmed at Customer Service who, after extended holds, transferred me to his supervisor Amiiruddha who, without further explanation or apology, said I was stuck with the 1% card.

This telephone nonsense took an hour and twelve minutes.

Informing me that my application for a specific line of credit had been granted and facilitating my use of that credit before ultimately telling me that my application had been denied is, at best, shoddy business practice and, at worst, a legally questionable bait and switch tactic.

COPIES: Bureau of Consumer Protection, Federal Trade Commission, Office of the Comptroller of the Currency, Large Bank Supervision”

HSBC Watch monitors HSBC customer trends for possible violations of Regulation Z and other possible illegal actions. We use your individual HSBC complaints and merchant complaint reports to perform trend analysis. We are not associated with HSBC, Household International, or their merchants. Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act. HSBC Watch was formerly known as Household Watch and is now part of the Lender Watch network.