TZ in Kansas asks: “I recently made a payment online for a product that I bought at COMPUSA on a HSBC no interest credit offer. I made the payment of $89.50 on November 17 @ 8:33am CT. My payment was due on November 19 (which was a Sunday). My payment was not credited until Monday therefore incurring a $29.00 late fee.
This is the third time that they have done this to me but one payment was actually late so I consider it two times that are illegitimate. They say that you can make a rush payment for $15.00 online or by phone but this again is unethical. They also will not let you pay your bill at the retailer’s location. This sounds as if they are trying to capitalize on late fees to offset their very “generous” no interest offers that they offer through retailers like COMPUSA and BEST BUY. Every other credit provider credits the payments made the very day you enter them on the internet but not HSBC. What can be done about HSBC’s practices?”