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BD in Virginia said: “I am able to review my account information on-line but cannot make a payment on-line or change profile to update information. Therefore, we have to call to make payments and be charged a $15.00 fee. Although, I have sent a letter and called requesting statements be sent to a new address and new e-mail address, this has not been updated. I have not received a statement in over 6 months and cannot make payments on-line.”
This article, HSBC customer can access online account but no more, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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