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PB in Tennessee said: “I can agree/ relate with SO MUCH of these complaints! I can attest to these insane calls from India because we have fallen on HARD times and gotten behind on our vehicle payment. I have had these rude people call at 6:55 AM on SUNDAY MORNING!!! Every other creditor has understood and refinanced and helped but not HSBC. Not their problem, I know. My income has been cut down to 1/3, just had a baby, have 5 of 7 kids still living at home…We are now 38 days late and after spending $40 to fax all bills they told me to send in 2 payments and they MIGHT reduce APR.
HSBC talked down to us, all but called me a liar about our situation and told me (version #2) I needed to sell my other car that I NEED which is nearly paid off. Sell that and they would let me take 4 months to get caught up on 2 payments (?!). We are bracing ourselves for the big repo and the aftermath. They are unreasonable. We get a different story with every different person we talk to. They seem to make it up as they go with no consistencies. And I am sick of listening to RUDE Indians chew their food in my ear!”
This article, HSBC customer sick of rude Indians and no help, is just one of our articles from Bank Horror Stories, HSBC Secrets
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