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NL in New York said: “I’m so glad to find this site. I don’t know if anyone out there can help but this is what HSBC did to us.
HSBC withdrew from both my accounts and left $1.30 in one and ($70.00) in the other. There were other payments out there and they bounced them (unpaid) and charged me the overdrawn fees.
HSBC harrassed me with phone calls that I could not return. The call came up with just the area code and HSBC didn’t leave a message. There’s no way to return this call. They then accessed the accounts, pulled the funds, then listed it as a telephone payment.
I didn’t authorize it; I never talked to anyone. I found this out when I called my local branch that that number is their loan department. I asked for the full number and was quoted an 800 number. When I called it I got a HSBC message center that was experiencing a high number of calls and to please call back later.
Doesnt’ this give you a warm fuzzy feeling?
I get paid every two weeks. I have no money for gas to get to work, no food, left insolvent. I called my local branch and was told that there is nothing they can do. They can withdraw from the account to satisfy the loan. When I asked about leaving me insolvent they said it wasn’t their problem. How do these people sleep at night?
Someone out there PLEASE do something about these unethical sharks. I am leaving HSBC asap. They will never access my account again.
Editor’s Note: We are starting to see more and more of this. we repleid to each submitter for more information. This complaint is filed in our ‘Fraud’ and ‘Watchdog Issues’ categories pending investigation.
This article, HSBC empties customer bank accounts, then claims telephone payment, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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