A Mississippi resident said: “I have a HSBC Musician’s Friend account and since I have had the account, many of my payments were posted late that were sent out on time and I was charged late fees, and when I complained they had many excuses from “it went to our other office by mistake” or “we didn’t receive it.”

I ran into to some financial issues and was going to be unable to pay my bills for a few months, so I called all service providers and requested a deferred payment or lower rate and all agreed, but my bill showed continuous late fees from HSBC.

When I contacted them regarding the issue, they said who ever made that decision did not put it in the computer as such, so I would be charged late fees. I have been trying to get them paid off but the 26-30% interest rate is ridiculous and after requesting a lower rate or pay off amount with no help I am tired and hope HSBC is STOPPED at once, because they are truely a rip off company.”