HSBC loan modification requested, then payments disappear

HSBC loan modification requested, then payments disappearMeet Jen from the Problem Solvers Team

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EO in Arizona said: “I have mortgage insurance on my HSBC mortgage. I did file a request for Loan Modification. Then I started getting the same forms from Genworth, apparently my mortgage insurer. I filled out all forms and sent them.

In the meantime, I made 2 payments to HSBC and they are not showing up on my statement. Where did my money go? I can’t seem to find out what’s going on.”

This article, HSBC loan modification requested, then payments disappear, is just one of our articles from Bank Horror Stories, HSBC Secrets

Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.

We use Thomson Reuters News Service Calais in all production material but are not associated with Thomson Reuters, banks, or financial institutions in any way.

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