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EO in Arizona said: “I have mortgage insurance on my HSBC mortgage. I did file a request for Loan Modification. Then I started getting the same forms from Genworth, apparently my mortgage insurer. I filled out all forms and sent them.
In the meantime, I made 2 payments to HSBC and they are not showing up on my statement. Where did my money go? I can’t seem to find out what’s going on.”
This article, HSBC loan modification requested, then payments disappear, is just one of our articles from Bank Horror Stories, HSBC Secrets
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