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MW in Florida said: “I recently divorced my husband and as part of the agreement I am keeping the home. He had let it go in foreclosure and I paid that to get it out of foreclosure. I have worked very hard to keep up with bills. I contacted HSBC re. the second mortgage. NOBODY can find the information in their system re. my account so I can make payments. They will not even send me a statement, they will only send it to the party that let the house go in foreclosure even when the court gave me the house and the note.
I called HSBC they told me I needed to pay a little over $500.00 so I did. They took the money off the account. Then I get this phone call from their collections that the account was ‘charged off’ and that I owe over $3,000. Let me say it was paid, I gave them a check on the phone. The money was never tranferred because “the wrong department” accepted payment. I am still getting phone calls from their collections. I am still calling them back and NOBODY seems to know where am I supposed to send payment. Meanwhile my house is again at risk of foreclosure or something if they do not give me an answer. I don’t know what else to do.”
This article, HSBC says wrong department accepted payment, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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