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SB in New Jersey said: “In 2008, HSBC contacted me about someone trying to purchase three $500 gift cards using my Best Buy account number.
They canceled my card & were going to send me a new card under a new account. Meanwhile, I had to contact the FTC, sign an affidavit, file a police report & put a fraud alert on my credit report. A few months later, I stopped receiving any mail from Best Buy/HSBC. Thinking that my account was closed, Best Buy/HSBC decided not to send me another card (with a new account number) so it was up to me to continue sending in my monthly payments on my small balance.
I called yesterday( 1/5/09) to find out for sure what exactly is going on with my “closed account” & if they were receiving my payments.
Turns out, Best Buy/HSBC sent the new card to the people that attempted the fraud. What? I was completely floored that they made such a HUGE mistake, not to mention livid. Luckily, there hasn’t been any activity on the new account but what if there had been?? I made a complaint with the FTC against Best Buy/HSBC & I now have to go through the whole process again of filing a police report, signing an affidavit, etc….
How can Best Buy/HSBC get away with these outlandish mistakes & act like it was no big deal? I feel like they rewarded the frauds & I was penalized.
I really want to sue!!”
This article, HSBC sends replacement card to people perpetrating fraud, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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