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JS in Wyoming said: “After changing email addresses via the website I stopped receiving statements. This included email AND posted mail statements. I did not have an account number which is tied to everything on their website. If you go to the forgot password link, the site asks for an account number. If you click on the “contact us” link it tells you to call the number on your statement. If you do not have your statement or your account number you are completely screwed.”
This article, HSBC stops email and mailed statements but forgets online system flaws, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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