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CO in North Carolina said: “Beneficial, who is a subsidiary of HSBC, extracted an additional payment from my account that should not have come out. They promised to pay any bank fees incurred as a result of their error. This occurred back in July. It is now the end of September and I have only received a partial payment. I faxed to them information showing bank fees on my checking account for insufficient funds. HSBC supposedly processed a check on August 12th to cover these fees.
No one seems to know where the check was processed. Every customer service rep that I spoke with promised to call me back the next morning with information but I have yet to hear back from any of them. I asked for a physical address for the research department and they claimed to not have one. They only have a P.O. box number. No one has bothered to issue a stop payment on the check and I have not received my money yet.”
This article, HSBC’s Beneficial withdraws extra payment, is just one of our articles from Bank Horror Stories, HSBC Secrets
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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