WC in Pennsylvania said: “I have been at odds with Orchard Bank (HSBC Card Services) for over seven months now about a bogus charge, but they refuse to look at the true facts and keep stone-walling me. I requested to appeal to a higher authority for review of the facts, BUT HSBC will not furnish me with any address to do this, no matter how much I plead for this.
HSBC AccountSecurePlus fees violate new law
June 2, 2010 – 8:25 am
EL in Washington said: “HSBC has been my credit card provider since 2007. They have charged me overlimit fees which were triggered by a fee for a service on my credit card called AccountSecurePlus. HSBC sold me this service to supposedly protect me if I lost my job. They would subtract the fee amount from my account at different times of the month. If I was close to my credit limit (which was very low) they would pull the fee out at the closing date of the statement, which would put me at an overlimit fee.
Davids Bridal priority mail payment lost by HSBC
May 31, 2010 – 9:24 am
DL in Indiana said: “Don’t use David’s Bridal with this HSBC company, or any other company for that matter. 24.9% interest. I sent HSBC a payment priority mail and they claim they LOST it. Had to get half nasty with them on the phone to FIND this check, which they did after 13 days and it didn’t clear my account for 16 days. And I don’t know yet, but I bet they try to nail me with a late fee that I will refuse to pay. HSBC customer service reps are horrible to deal with, absolutely NO help. I also sent HSBC TWO faxes which they claim they never received. I’ve read numerous horrible stories about this company – they ought to be shut down.”
DMV lien release and bad HSBC phone numbers
May 26, 2010 – 8:41 am
KZ in Nevada said: “I Need a lien release form signed for the DMV. I inheireted a motercycle from my father inlaw who had told me it was paid off. I talked to someone at household retail services and they could not even find any records at all. He gave me a fax # to the title dept. ( they dont have a phone ) but the # was no good. I dont know what to do now.”
HSBC sends insured account to collections instead
May 25, 2010 – 8:41 am
MS in Georgia said: “I have an unsecured loan with HFC now Beneficial since 8/2007. I also have insurance on the account. I filed an online claim in 7/09 and have had an absolute nightmare of a time dealing with them in getting any info in regards to my claim.