HSBC finds it hard to fix Best Buy credit card errors

Alan in Alabama said: “I had a HSBC credit card for 5 years and never used it , it had a zero balance. I canceled the card may 2009. I recieved a statement in September 2009 for annual fee charges. I contacted HSBC customer service and told them the acount was closed with a zero balance.

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HSBC customer service – say anything, do nothing, hang up the phone

LH in North Carolina said: “HSBC didn’t process my last credit card payment on the day they received the electronic payment from my bank acct around Feb or Mar 09. I checked my acct 3 weeks later expecting the payment to have already posted with a zero balance, but the online acct showed no payment posted.

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HSBC sends statements to wrong state, turns to collection agency

JS in North Carolina said: “My husband received a phone call yesterday from a collection agency stating that we owe $280 dollars. Into the conversation they stated that it was annual fees just to have the card, even though this card was paid off over a year ago. When asked why we had not recieved a bill, cause keep in mind we thought the account was paid in full, they inform us it is going to an Illinois address, WE LIVE IN NORTH CAROLINA!!

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IS HSBC charging an annual fee for your credit card?

PS in New York said: “HSBC is out of hand with thier interest rate on credit cards and annual fees. They hit me with a $59 annual fee that I dont remember paying in the past and that put me over the limit on a $300 limit credit card. Then HSBC charged me an over limit fee of $30, and wont even discuss it.

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