From A.D. in Washington: I received a call before Thanksgiving from an HSBC representative asking that I make a payment on my credit card that was overdue. I told them I didn’t have an HSBC credit card.
Alan in Alabama said: “I had a HSBC credit card for 5 years and never used it , it had a zero balance. I canceled the card may 2009. I recieved a statement in September 2009 for annual fee charges. I contacted HSBC customer service and told them the acount was closed with a zero balance.
LH in North Carolina said: “HSBC didn’t process my last credit card payment on the day they received the electronic payment from my bank acct around Feb or Mar 09. I checked my acct 3 weeks later expecting the payment to have already posted with a zero balance, but the online acct showed no payment posted.
JS in North Carolina said: “My husband received a phone call yesterday from a collection agency stating that we owe $280 dollars. Into the conversation they stated that it was annual fees just to have the card, even though this card was paid off over a year ago. When asked why we had not recieved a bill, cause keep in mind we thought the account was paid in full, they inform us it is going to an Illinois address, WE LIVE IN NORTH CAROLINA!!
PS in New York said: “HSBC is out of hand with thier interest rate on credit cards and annual fees. They hit me with a $59 annual fee that I dont remember paying in the past and that put me over the limit on a $300 limit credit card. Then HSBC charged me an over limit fee of $30, and wont even discuss it.