WH in North Carolina said: “My husband died in Jan 2010 and his loan was paid off because we had life insurance on it. After his loan was paid off HFC took another payment out of our checking account.
SW in Virginia said: “Household Finance (aka) beneficial hold or held our mortgage. In Dec 2008 we put in a request to have our Payment date moved from the 15t of the month to the first of the month. An agreement, over the phone, was made, paper work was signed, and a check for the interest of $432.00 for interest was written.
SR in California said: “I am traveling in Mexico and my HSBC checking account was wiped out, to the tune of almost $700, even though I had only a $6 balance. It happened in Northern Mexico. I am staying in a small resort town in Central Mexico; many people also were wiped out; it appears there was an ATM scam.
KM, no location disclosed, said: “I make my monthly payments in advance, each month. This month my payment, submitted in exactly the same way, has been misapplied. The funds are withdrawn from my checking account. HSBC customer service claims that I must tell them how they applied my payment because they “can’t search for something they don’t have.”
CC in Illinois said: “I’m very upset. I am a 90-year old man who is legally blind. HSBC’s Household Finance put a freeze on my checking account via a lawyer, saying I owe $4958.00 from 2007. I don’t have a credit card or an account with this HSBC.