NS in Virginia said: “I had been a Bon-Ton card holder since 2007. This past August (2009) i made a purchase of $52.00 to my Bon-Ton charge. When the bill from HSBC didn’t come about a month later, I called wondering where it was and if it was now late. The women on the phone told me that My bill from HSBC should be coming in the mail soon. 2 weeks went by, and I never got a bill. So I got online to check my statement that way, and there was no bill.