Customer finds HSBC error on credit report

CS in Arkansas said: “I recently signed up to view my credit report online and I noticed that one of the debtors listed was from a HSBC RS stating I had an overdue balance of $1382.00 from acct. #5510001XXXX. Of course this raises a concern to me because I only have one HSBC credit card but my balance is only $500.00 on that.

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HSBC applies payment one week late

Sylvia in California said: “I have a complaint with HSBC Household bank. I sent payment before my statment closed, and before the 1st payment was ever due. I sent a Money order from Irvine, CA to HSBC overnight address in Pomona, CA (25 miles away) and not only have they not posted my payment, but the statment has now closed 1 week later and I get an over the limit because they did not apply my payment till a week later. Is this fair practice?”

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