John in Lousianna recently sent this complaint about HSBC. He said “Since we refinanced our house in 2006 with HFC, it has been nothing but a complete nightmare. We have been WAY overcharged on “ancillary fees” and “late fees”. At times I have spent nearly two hours at a time on the phone with HFC trying to resolve their errors, and on the phone they admit they see their error. But when I ask for an updated written accounting of our account, the errors are still there.
MS in Georgia said: “I have an unsecured loan with HFC now Beneficial since 8/2007. I also have insurance on the account. I filed an online claim in 7/09 and have had an absolute nightmare of a time dealing with them in getting any info in regards to my claim.
WH in North Carolina said: “My husband died in Jan 2010 and his loan was paid off because we had life insurance on it. After his loan was paid off HFC took another payment out of our checking account.
AE in Michigan said: “I wondered why my debt was not being paid off and didn’t understand what Debt Cancellation was. I asked Customer Service at Best Buy and they couldn’t help me. I sent an email to Best Buy and received no answer. I finally called an 800 number and was told it was insurance for in case of death. I informed them that if I was asked if I wanted such coverage I would have told them “No.”
JS in Washington said: “This is an old issue but Household is still persuing and is threatening to sue. In July 2006 I signed the paper work for a new Suzuki S40 motorcycle and clothing on back order, but did not pickup the motorcycle. I went home and realized they actually sold me a 650cc motorcycle made in Canada. I called and cancelled the order and wrote to HSBC and called my insurance company.