HSBC and HFC keep homeowners insurance money

John in Lousianna recently sent this complaint about HSBC. He said “Since we refinanced our house in 2006 with HFC, it has been nothing but a complete nightmare. We have been WAY overcharged on “ancillary fees” and “late fees”. At times I have spent nearly two hours at a time on the phone with HFC trying to resolve their errors, and on the phone they admit they see their error. But when I ask for an updated written accounting of our account, the errors are still there.

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Today’s 5 Complaints from real HSBC customers

AS in Maryland said: “I lost my job back in September 2008 and subsequently fell back on my mortgage payments. HSBC refused to modify my 12.375% second mortgage. I subsequently started making payments and HSBC applied those payments to the prior months I misssed and reported both the months I missed and the months I paid as delinquent. Due to this delinquency, I am currently unable to secure a vehicle loan I am desperately in need of. HSBC refused to remove those late payments.”

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House fire frustrates HSBC customer over insurance payment

MC in Michigan said: “My husband and I went through a bad house fire in March, 2009. After we moved a lot of work still needed to be done. We had a long fight with the insurance company and finally won our battle. The insurance company agreed to settle with us monies to repair the remaining part of our home. We have done this and passed 100% inspections. Every document is in the mortgage loss department. The HSBC loss department has $25,000 of our money for work we did.

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Do you want a Best Buy card? Think Again says this report

Do you want a Best Buy credit card? Will you shop at Best Buy this holiday season? Perhaps you should think again. Many customers say or think “This will ever happen to me.” Many customers are wrong.

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