TG in New York said: “My husband and I bought a motorcycle by obtaining a Suzuki card which is through HSBC. We stopped receiving statements, I pay monthly through by banks bill pay but I would like to be able to see what my balance is and what each payment should be. I can no longer find the website for HSBC’s payment center for this card.
CR in Tennessee said: “Another victim of HSBC (Suzuki). My granddaughter walked into our local Suzuki dealer in Alcoa, Tn., which is now out of the business(strange) and purchased a motorcycle which was labeled at about $8k. This loan was made to her even though she had hardly any credit history. The loan totaled out at about $11k and she started making payments of $100 per month! After 2 years, she still owed the total of the loan (not surprising). She is not able to make the payments now that they are substantially higher–however, even if she could make them, at least 75% would be interest–so this would turn into a 20 year deal for HSBC.
HL in Maryland said: “My girlfriend and I went and applied for a $7500 fixed motorcycle loan at Cycle World in Glen Burnie Maryland, May 6, 2006. after 16 months of payments I was concerned about my payments, the balance didn’t seem correct. I had paid $4000.00 in payments in 16 months and my balance only deducted a couple hundred dollars. I called HSBC to find out what the problem was and was told I was paying on the interest.
DP in Pennsylvania said: “I agree with SM in Missouri regarding the HSBC/Best Buy online payment system. My son and I have been going back and forth with HSBC about my son’s account for more than 6 months regarding making two payments online (one on the due date and the other the day before the due date) and being charged a late fee. There is nothing written in the terms/customer agreement that payments made online on the due date or the day before the due date will not be considered on time. My son has another credit account through HSBC for Mac Tools and the Mac Tools payments made online on the due date or the day before the due date are credited as being made on time. I also borrowed from someplace else to close my husband’s HSBC Suzuki loan because of the HSBC/Best Buy situation.”
KAthy in New York said: “I purchased 2 ATV’S in 2006 and I was never late on a payment until I moved and did not get a bill even though I put in a change of address and a name change. When I received the bill they changed my interest rate from 0% to 21.90% and added finance charges and late fees.