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A consumer writes:
Household Finance is the parent company of Beneficial and is involved in RICO charges with H & R Block. I had a loan with Beneficial and at the time of the loan I worked for a company. During the loan I got another job and Beneficial did not know about it.
When I had trouble paying the loan Beneficial contacted me and told me to the penny what I was now earning and where I worked, I asked them how they knew that and they refused to answer.
I have filed my taxes for many years thru H & R Block and am curious. Could Beneficial get the info from them?
Reply:
I am an ex-collections adjuster for Benefical/Household. In answer to your question, how did Household/Beneficial find out about your other job, this is how it works:
When you file with H&R Block, the information goes to Household.
The rapid refund checks are a loan from Household Bank.
A list is given to Household / Beneficial collections employees.
The information gives your name, telephone number, address, name and phone number of your employer. The information sharing is legal between a company’s subsidiaries and affiliates.
It tells us when you expect your refund and how much it will be.
The collectors are not allowed to tell the customer we have this information. Even though we already have all your information, we are supposed to word it as “When do you expect your refund to come?”.
When you have an account with Household, Household is allowed to pull a new credit bureau report (CBR) once a month.
The credit report also provides updated information.
Other data bases are used to cross reference, verify, and update information.
Household uses information from credit applications, rapid refunds from H&R Block, CBRs, and external sources to update customer information.
(Courtesy of Rip Off Reports)
This article, Household collections adjuster speaks out, is just one of our articles from our Bank Horror Stories, HSBC Secrets Part 3
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
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