Update Note

HSBC car loans were sold to Santander USA in 2010 :: Most HSBC credit cards became Capital One credit cards in 2012 :: HSBC horrible predatory home mortgages are in run-off

Bill collectors are not allowed to call after 9 at night and cannot call on Sunday – or so you thought. If it happened to you see our “Your Money” page to see how much you can charge them because of their violation. The FDIC tells them so – use this link to see the law.

But true to their predatory nature with little regard for the law, heavily accented agents in India are calling Household International – HSBC customers as early as 6 AM, seven days a week including Sundays. Some blame it on call centers in India. Others say predatory late processing of payments forces customers into a pattern of abuse where, in fact, their payment was made on time. Still others claim other trickery by HSBC results in 6 in the orning phone calls from India that you cannot understand. Unsettling? No doubt! See Household – HSBC Watch for more.

HSBC Watch monitors HSBC customer trends for possible violations of Regulation Z and other possible illegal actions. We use your individual HSBC complaints and merchant complaint reports to perform trend analysis. We are not associated with HSBC, Household International, or their merchants. Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act. HSBC Watch was formerly known as Household Watch and is now part of the Lender Watch network.

4 thoughts on “HSBC Collections Ignores Laws

  1. Christina Russo says:

    HSBC Household bank called me 2 times Sunday July 10th 2005 and the first time they called gave personal information about account to Katherine Conwell a third party person. This breaks the law 3 times.

  2. kyla says:

    ACTUALLY…per the Fair Debt Collection Practices Act (FDCPA) collectors, both first party & third party are allowed to call 7 days a week from 8am to 9pm (customers time-zone).

  3. kyla says:

    Also, on an outbound call, if the party confirms to be the customer by 1st and last name, the call will proceed. So, the person that answered the phone likely identified themself as the customer.

  4. Tonya says:

    ACTUALLY, HSBC called and spoke with a man who claimed to be my boyfriend! They gave him ALL my account information and asked if he would pay the debt. That is legal?? I would rather donate all my money I would pay to HSBC than to pay it off. I’ll wait my 10 years. They are not only abusive verbally they will go to any length to get $150 bucks!

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