No, we are not trying to be the next switchboard.com, but we are programming and managing the myriad of phone numbers in our database. This should take some of the presure off of the Live Help operators and reduce the number of hotline calls. To see this project in the early stages visit the HSBC Watch Online Address Book. Our research department is building a nice collection for our web visitors. Between our Online Document Library and the new address book information can be retreived by visitors easily and quickly. Our FAQ section fills the gap as well.
Editor’s Note: This project has run it’s course. When HSBC shut down everything except HSBC credit cards we ended this project because telephone numbers were no longer valid.