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It is known within business and marketing areas that approximately 4 percent of consumers actually write complaint letters or voice their complaint. On the other hand, over 70 percent of consumers never do business with the company again. Unfortunately in the financial arena it is more difficult to cut one’s ties with an offensive or predatory company.
Almost all businesses have training and supervisory controls in place which instill professionalism in company employees. Rarely does a company or institution foster an attitude of acceptance wherein employees attack the customer. One possible exception is HSBC, as Sir John Bond inherited Bill Aldinger’s former troubled predatory lending organization Household International, and thus inherited employees with perhaps a “less than professional” outlook. Here is an unanswered letter to John Bond referencing an incident which drives home the point.
To further amplify the point allow me to reprint the quote of the year from 2004:
—— “The consumers with their complaints are the pieces of s**t that do not know how to manage money. Get an education and use it. Stop buying things and using credit cards. Invest in some real estate and drive a crappy car through your pitiful lives. At least you will retire thinking you accomplished something.” ——
Here at Household – HSBC Watch we receive complaints about HSBC and Household International on a daily basis. If the facts are correct we are seeing a portion of the 4 percent who decide to take action, and we commend that action. Intelligent minds question why a company would attack the 4 percent who are already tenacious and angry enough to take action. Simple economics and HSBC’s predatory lending mindset suggests they would inflict more damage and take more money from those who are too timid or shy to complain.
Basic intellect suggests the stupidity of trying to kick a pit bull when the dog is already mad. Perhaps the most unintelligent act is to attack the 4 percent who are already mad enough to post in our forums and send their complaints. The fact that Sir John Bond and HSBC London Headquarters has not answered our letter, linked to above, suggests they concur.
This article, Unanswered Letter to John Bond of HSBC, is just one of our articles from our Bank Horror Stories, HSBC Secrets Part 3
Bank Horror Stories monitors banking problems and customer complaints and has done so since 1999. Writers hold no stock positions. Some material is used under the fair use copyright act.
We use Thomson Reuters News Service Calais in all production material but are not associated with Thomson Reuters, banks, or financial institutions in any way.
