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I received a call a couple of days ago. The person that called (I will refer to the caller as Eve) had some information about telephone calls her family received. If you have an account with any of over 60 merchants as listed on the bottom of this page you may be at risk. With identity theft, even if you do not have an HSBC account you may be at risk. Read this article for more on this true story from May 2005.

Telephone numbers were recorded on caller ID, from Household International, Household Financial, and HSBC. Eve tried to answer the calls at first. The result was hearing a series of clicks and beeps. Eve did not get a voice message, recorded or live. Eve tried to call the number shown on caller ID. There was no answer and the connection would be terminated. I verified the information by calling two of the telephone numbers on the list.

The earliest calls were received at about 9:00 AM, the latest calls at 8:58 PM, as recorded by caller ID. In three days more than 38 calls were received generated by 32 different numbers. Due to insufficient memory on the caller ID device, some numbers were omitted. Calls from the following numbers were reported:

847-498-0185
847-498-8812
847-513-0033
847-513-0181
847-513-0183 twice
847-513-0186
847-513-0187
847-513-0188
847-513-0191 twice
847-513-0192
847-519-0182
847-562-8595
847-562-9102
847-562-9256
  847-562-9263
847-562-9264
847-562-9269
847-562-9276
847-562-9279
847-562-9285
847-562-9289
847-564-4981
847-564-5019
847-564-5074
847-564-5129
847-656-8690 3 times
847-656-8934
847-753-9793


Eve contacted a customer service representative at 800-340-7866. Jacqueline James was the name provided by the CSR in India. Ms. James told Eve that it may be an attempt to fax, and she would try to resolve the problem. She gave Eve an address to forward her written complaint.

HSBC
PO Box 4592
Buffalo, NY 14240


The calls were generated by an auto-dialer from telephone numbers listed as HI, HF, or HSBC. The grouping of the telephone numbers indicate the calls were made from a call center (possibly more than one), using whatever outbound line was available during the initiation of the sequence. Whether it was a recorded message that malfunctioned or an attempt to fax remain to be seen. Eve's description of hearing a series of "clicks and beeps", did not sound like the normal "screech" of fax negotiation tones.

In my conversation with Eve, she told me they had the same telephone number for 3 years, had not knowingly applied for credit or received credit from Household International, Household Financial, or HSBC. She did not know how HI, HF or HSBC got her number or why they would be calling her. She wanted the calls to stop. She was very concerned about why the calls started in the first place.

From the FDIC Fair Debt Collection Regulation the following is a violation:
"Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number."

Proving intent may not be possible, however the calls were annoying and abused the normal systems in use by Eve. The calls overloaded her caller ID blocking out information on other calls they may have received and filled the answering machine so no messages could be recorded. Important messages, that ordinarily would have been recorded and returned.

This is just one of our articles referencing HSBC complaints about mortgages, Bestbuy, credit cards, auto loans, fees, and late payment processing.

Author's Note: Don't forget to visit the Action Engine for help, downloads, or to search for more articles like this. HSBC Watch gives you more than just articles. Send us your complaint using the live help system at the bottom of each page

Notes

 

HSBC Watch monitors HSBC customer trends for possible violations of Regulation Z and other possible illegal actions. We use your individual HSBC complaints and merchant complaint reports to perform trend analysis. We are not associated with HSBC, Household International, or their merchants. Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act. HSBC Watch was formerly known as Household Watch is now part of the Lender Watch network

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